NOTICE OF PRIVACY PRACTICES FOR OHOSPITAL CLOUD LIMITED (Inc)
This notice describes how personal information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
OHOSPITAL ('Company', 'we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at[email protected]. This privacy policy applies to all information collected through our website (such ashttps://ohospital.co.ke/), mobile application (Apps), USSD, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the Platforms). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when registering at the Platforms or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Platforms or Apps or otherwise contacting us. Personal information you disclose to us, the personal information that we collect depends on the context of your interactions with us and the Platforms or Apps, the choices you make and the products and features you use. The personal information we collect can include the following:
NAME AND CONTACT DATA.
We collect your first and last name, email address, postal address, phone number, and other similar contact data.
PERSONAL INFORMATION.
The main type of information we hold about you is personal information: information about your device, location, time sessions, and procedures. This includes details of your interactions with our digital services. We get some of this information directly from you, when you register with us and when you use our media services. Any correspondence we receive from you is uploaded electronically to your electronic medical wallet. We retain some data with you, for audit and training purposes, so that we can ensure high quality services is provided to you, and, with your consent, to allow us to learn from them to improve our services. These recordings are held securely in accordance with our retention policy. We may also hold information about you from other apps, devices and services where you have given your consent to that data being shared with us. Examples include where you decide to share information collected from a third platform or similar device with our App.
FINANCIAL INFORMATION
If you make any payments on the App, your credit/debit card details are processed directly by a third party processor that will store all payment information and transaction details. We will only retain details of transactions on secure servers and we will not retain your credit or debit card information.
CREDENTIALS
We collect passwords, user name, and similar security information used for authentication and account access.
INFORMATION AUTOMATICALLY COLLECTED
We automatically collect certain information when you visit, use or navigate the Platforms or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Platforms or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Platforms or Apps, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.
INFORMATION COLLECTED FROM OTHER SOURCES
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public).
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may process or share data based on the following legal basis: Consent: We use personal information collected via our Platforms or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your personal information in the following situations:
VENDORS AND OTHER THIRD-PARTY SERVICE PROVIDERS
We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Platforms or Apps, which will enable them to collect data about how you interact with the Platforms or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. If we have processed your data based on your consent and you wish to revoke your consent, please contact us at [email protected].
BUSINESS TRANSFERS
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
BUSINESS PARTNERS
We may share your information with our business partners to offer you certain products, services or promotions.
OTHER USERS
When you share personal information (for example, by posting comments, contributions or other content to the Platforms or Apps) or otherwise interact with public areas of the Platforms or Apps, such personal information may be viewed by all users and may be publicly distributed outside the Platforms or Apps in perpetuity. If you interact with other users of our Platforms or Apps and register for our Platforms or Apps through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Platforms or Apps, and view your profile.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Our servers are located in Kenya. We will not transfer your personal information to an overseas recipient. However, if we do, you can expect a similar degree of protection in respect of your personal information.
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
The Platforms or Apps may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Platforms or Apps. You should review the policies of such third parties and contact them directly to respond to your questions.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year past the termination of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Platforms or Apps is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Platforms or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Platforms or Apps. If we learn that we have collected personal information from users less than 18 years of age without verification of parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].
WHAT ARE YOUR PRIVACY RIGHTS?
You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to [email protected]. We will respond to your request within 30 days.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
DO WE MAKE UPDATES TO THIS POLICY?
We may update this privacy policy from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact us by email at [email protected].